Amethyst Apps support

Find the right answer faster

Open an app setup guide, search the website or contact Amethyst Apps when you need direct help.

Setup documentationBrowse app guides Product informationExplore Shopify apps Website visibilityGet help with IndexStream Direct assistanceContact support

Shopify app documentation

Setup guides

Choose an app to find installation instructions, configuration guidance, common questions and the correct route to support.

Setup guide

Search Pulse

Set up the search bar, choose where it shows, and use analytics to fix searches that found nothing.

Open setup guide App details
Setup guide

Video Alt Text

Set up AI alt text for product images and videos: settings, first run, activity, undo and file name ideas.

Open setup guide App details
Setup guide

Toggleboard: Store Toolkit

Choose the conversion and navigation tools you need, enable the app embed and match your storefront.

Open setup guide App details
Setup guide

Visual Upsell by Amethyst

Generate image-based product pairings, add the Complete the Set block and offer Buy Both & Save bundles.

Open setup guide App details

Before contacting support

Help us investigate quickly

A little context makes it much easier to understand an app question or reproduce a technical issue.

  1. 01
    Choose the relevant app

    Select it in the support form so your message has the right context.

  2. 02
    Include your store address

    Use the permanent .myshopify.com address when the enquiry concerns Shopify.

  3. 03
    Describe the expected result

    Explain what you attempted, what happened and what you expected instead.

  4. 04
    Protect sensitive information

    Never send passwords, login codes, API keys, payment details or customer data.

Common questions

Where should I start?

I have not installed an app yet. Where can I learn more?

Visit the Shopify Apps collection to compare the current products, understand what each app does and continue to its Shopify App Store listing.

I have installed an app and need setup instructions.

Select the relevant guide above. Each guide covers installation, the main workflow, common questions and next steps.

I found a technical problem that the guide does not answer.

Use the support form. Include your store address, affected app, relevant setting or rule, and the exact result you received.

Where are Shopify app installation and billing managed?

Installation and app billing are handled through Shopify. The relevant app page links to its current Shopify App Store listing and plan information.

Where can I get help with IndexStream?

Start on the IndexStream page for product information, or use the support form for an account or website-check enquiry.

Still need help?

Send us the details

Tell us which product you are using and what you need to accomplish. We usually reply within two UK working days.

Contact Amethyst Apps

Video guides

Watch how it works

Short walkthroughs of our apps. Each one links to the full written guide.