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Frequently asked questions about backing up your store files and assets to the cloud on Shopify and BigCommerce.

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Getting Started

VaultStream is a high-performance backup app for Shopify and BigCommerce. It syncs your store’s “brain”—theme files (Liquid/Stencil), product images, videos, and assets—to a cloud storage provider you own and control.
Yes. VaultStream supports all Shopify plans (Basic to Plus) and all BigCommerce plans (Standard to Enterprise).
Yes. VaultStream sends your backups directly to a storage provider you already have (like Amazon S3, Dropbox, Google Drive, etc.). This ensures Data Sovereignty—your files are always in your hands, and VaultStream never stores them on its own servers.
VaultStream supports 19+ providers: Amazon S3, Backblaze B2, Wasabi, Cloudflare R2, DigitalOcean Spaces, Linode Object Storage, MinIO, Google Cloud Storage, Oracle Cloud, Azure Blob Storage, Storj, Dropbox, Google Drive, OneDrive, Box, SFTP, FTP, WebDAV, MEGA, and pCloud.

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Backups

VaultStream backs up your store’s essential assets:
  • Themes: Full Liquid (Shopify) or Stencil (BigCommerce) theme files.
  • Media: All product images, videos, and 3D models.
  • Content: All files uploaded to your store’s “Files” (Shopify) or “WebDAV/Image Manager” (BigCommerce) sections.
Not currently. VaultStream is a specialized File & Asset backup solution. We focus on protecting the heavy media and custom code that other apps often miss or overcharge for.
Frequency depends on your plan and platform:
  • Shopify: Manual (Free/Starter) or Hourly/Daily/Weekly (Pro).
  • BigCommerce: Manual (Foundation) or Daily/Hourly (Stream Pro & Enterprise).
No. VaultStream only writes to your storage provider. We have a strict “No-Delete” policy. You have full ownership and can manage your data retention directly within your cloud account.
Yes. VaultStream writes files in their original format, organized by date. You can restore them by re-uploading them to your admin or using your storage provider’s interface. Pro tip: Developers love using our SFTP/S3 sync to pull production assets into local dev environments.

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Billing & Security

All billing is handled through your respective platform (Shopify Admin or BigCommerce Billing). Charges appear on your regular platform invoice for simplicity.
Absolutely. Your credentials are encrypted at rest using AES-256 enterprise-grade encryption. They are only decrypted at the moment of an optimization or backup request and are never logged in plain text.
Your backups are yours to keep forever. Because the files live in your account (S3, Drive, etc.), they remain there even if you uninstall the app. You only lose the automated sync functionality.
Yes. Both platforms offer a Free/Foundation tier for manual backups. For automated scheduling, we offer a trial period to let you experience the “set and forget” peace of mind.

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Need Support?

As a merchant-led studio, we know how critical your data is. Our team typically responds within one business day. Contact Amethyst Support