Getting Started
What is VaultStream?
What is VaultStream?
VaultStream is a Shopify app that backs up your store’s files and assets — theme files, product images, media, and more — to a cloud storage provider you own and control.
Does VaultStream work with my Shopify plan?
Does VaultStream work with my Shopify plan?
Yes. VaultStream works with all Shopify plans, including Basic, Shopify, Advanced, and Plus.
Do I need a cloud storage account to use VaultStream?
Do I need a cloud storage account to use VaultStream?
Yes. VaultStream sends your backups directly to a storage provider you already have (like Amazon S3, Dropbox, Google Drive, etc.). This means your files are always in your hands — VaultStream never stores them on its own servers.
What storage providers are supported?
What storage providers are supported?
VaultStream supports 19 providers: Amazon S3, Backblaze B2, Wasabi, Cloudflare R2, DigitalOcean Spaces, Linode Object Storage, MinIO, Google Cloud Storage, Oracle Cloud, Azure Blob Storage, Storj, Dropbox, Google Drive, OneDrive, Box, SFTP, FTP, WebDAV, MEGA, and pCloud.
Backups
What exactly gets backed up?
What exactly gets backed up?
VaultStream backs up your Shopify store’s files and assets — including theme files, uploaded product images, product media, and other store assets.
Does VaultStream back up my orders, customers, or products?
Does VaultStream back up my orders, customers, or products?
Not currently. VaultStream is focused on file and asset backups. Order, customer, and product data backups (CSV data) are not supported at this time.
How often can I run backups?
How often can I run backups?
On the Free plan, up to once per week. On Starter, up to once per day. On Pro, there are no frequency limits and you can set hourly, daily, or weekly automatic schedules.
Will VaultStream ever delete my backup files?
Will VaultStream ever delete my backup files?
No. VaultStream only writes to your storage provider. It never modifies or deletes files in your account. You have full ownership of your data.
Can I restore files from a backup?
Can I restore files from a backup?
VaultStream writes your files to your storage provider in their original format, organized by date and file type. You can browse and restore them directly through your storage provider’s interface or dashboard.
Billing & Security
How am I billed?
How am I billed?
All billing is handled through Shopify. Charges appear on your regular Shopify invoice — there is no separate payment method or credit card required.
Is my storage provider credentials secure?
Is my storage provider credentials secure?
Yes. Your credentials are encrypted at rest and are only used to write backups to your storage destination. They are never shared or exposed to third parties.
What happens to my backups if I cancel or downgrade?
What happens to my backups if I cancel or downgrade?
Your existing backup files remain in your storage provider exactly as they are. VaultStream never deletes your files. You will simply lose access to scheduled backups or extended history logs within the app.
Is there a free trial?
Is there a free trial?
The Free plan is always available with no time limit. You can use VaultStream for free with one connection and manual backups indefinitely.