How do shipping rules work?
How do shipping rules work?
Rules auto-assign products to shipping profiles based on conditions (product type, vendor, tag, price, etc.) using AND/OR logic.
What happens when multiple rules match a product?
What happens when multiple rules match a product?
Rules are evaluated in priority order (lowest number = highest priority). First match wins. You can reorder rules via drag-and-drop on the Rules page.
How often are products evaluated?
How often are products evaluated?
Evaluation happens in three ways: (1) Instantly via webhooks when products are created/updated, (2) Daily at 4:00 AM UTC via automatic sweep, and (3) On-demand via “Run Full Sweep” or “Run Now” per rule.
What are the available condition types?
What are the available condition types?
You can use Title, Vendor, Product Type, Tag, SKU, and Price. Text fields support Equals/Contains; Price supports Equals/Greater Than/Less Than. Multiple conditions can use AND or OR logic.
How do I sync shipping profiles from Shopify?
How do I sync shipping profiles from Shopify?
Simply click “Sync Profiles” on the Dashboard to import your latest Shopify shipping settings.
What is Dry Run mode?
What is Dry Run mode?
Dry Run evaluates all products against your rules but doesn’t move anything. It logs results as “DryRun” so you can preview the changes before committing.
Are automation logs cleaned up automatically?
Are automation logs cleaned up automatically?
Yes, to keep things tidy, logs older than 30 days are deleted daily at 5:00 AM UTC.
What happens if a Shopify API call fails?
What happens if a Shopify API call fails?
Operations are automatically retried. If an error persists, you can check the Automation Logs for specific details.
What can I do on the Free plan?
What can I do on the Free plan?
You can create rules, sync profiles, and run Dry Run sweeps to test your logic.
What does the $4.99/mo plan include?
What does the $4.99/mo plan include?
It unlocks Live shipping profile moves via webhooks, the daily automated sweep, full sweeps, and the ability to run individual rules.
How do I subscribe?
How do I subscribe?
Click “Upgrade — $4.99/mo” on the Dashboard, then approve the charge on Shopify’s secure billing page.
How do I cancel my subscription?
How do I cancel my subscription?
Navigate to Shopify Admin → Settings → Billing → App subscriptions. Your rules will stay intact, but profile moves will revert to dry run mode.
I just subscribed but still see the Free plan banner. What do I do?
I just subscribed but still see the Free plan banner. What do I do?
Why wasn't my product moved to the correct shipping profile?
Why wasn't my product moved to the correct shipping profile?
Check if the rule is enabled, conditions match the product exactly, and that the target profile ID is correct (try clicking “Sync Profiles”). Check Automation Logs for specific errors.
What do the different log results mean?
What do the different log results mean?
Matched: Rule met, product moved. DryRun: Rule met, but move was simulated. NoMatch: Product didn’t meet conditions. NoRules: No enabled rules found. Error: API or system issue.
My profiles dropdown is empty when creating a rule. What do I do?
My profiles dropdown is empty when creating a rule. What do I do?
Click “Sync Profiles” on the Dashboard first, then return to the rule form to see your updated list.