Does Switchboard require any theme code changes?
Does Switchboard require any theme code changes?
No. Switchboard works entirely through Shopify’s Theme App Extension system. Features are injected automatically—you don’t need to touch your theme files or hire a developer.
Will Switchboard slow down my store?
Will Switchboard slow down my store?
Switchboard is designed to be lightweight. Each feature only loads its own small script, and only when it is actually turned on. Disabled features add zero overhead to your site’s performance.
How do I turn a feature on or off?
How do I turn a feature on or off?
Go to the Home page in Switchboard and click the Turn On or Turn Off button next to any feature. Changes take effect immediately on your live storefront.
Can I customise the appearance of features?
Can I customise the appearance of features?
Yes! Most features have a Configure button on the Home page. Click it to adjust colours, messages, thresholds, and more. Changes are saved to your store instantly.
Why isn't a feature showing on my storefront?
Why isn't a feature showing on my storefront?
First, check that the feature is turned on in the app. Then, ensure the Switchboard theme extension is enabled in your theme editor:
Online Store → Themes → Customise → App Embeds.
How does billing work?
How does billing work?
We use a pay-as-you-go model: **8.00/mo if all toggles are active.
Is there a free trial?
Is there a free trial?
Yes—there is a 7-day free trial on every new install. Pay-as-you-go billing starts automatically after the trial period ends.
How do I cancel or manage my subscription?
How do I cancel or manage my subscription?
You can manage your subscription via the Billing page inside the Switchboard app, or through your Shopify Admin → Settings → Billing → Apps and services.
What does the Referrer Tracker do with my data?
What does the Referrer Tracker do with my data?
The Referrer Tracker captures the domain name of the website that sent each visitor to your store. This data is stored securely in your Switchboard account, is never shared, and is used only for your own analytics.
Does the Free Shipping Bar work with my currency?
Does the Free Shipping Bar work with my currency?
Yes. The bar reads your cart total and compares it to your configured threshold using whatever currency your store is currently set to.
Is my store data secure?
Is my store data secure?
Absolutely. We use minimum required permissions and all data is encrypted in transit and at rest. We never sell or share your store data.
What does Anti-Copy Shield do?
What does Anti-Copy Shield do?
It prevents visitors from copying text, right-clicking, and using shortcuts like F12 or Ctrl+U to view your source code. While it deters most users, please note that highly determined users may still find technical workarounds.
Can I suggest a new feature?
Can I suggest a new feature?
We love merchant feedback! Head to the Feature Requests page to submit a new idea or upvote suggestions from other Switchboard users.