> ## Documentation Index
> Fetch the complete documentation index at: https://amethystapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VaultStream FAQ

Frequently asked questions about backing up your store files and assets to the cloud on Shopify and BigCommerce.

## Getting Started

<AccordionGroup>
  <Accordion title="What is VaultStream?">
    VaultStream is a high-performance backup app for **Shopify and BigCommerce**. It syncs your store's "brain"—theme files (Liquid/Stencil), product images, videos, and assets—to a cloud storage provider you own and control.
  </Accordion>

  <Accordion title="Does VaultStream work with my platform's plan?">
    Yes. VaultStream supports all **Shopify** plans (Basic to Plus) and all **BigCommerce** plans (Standard to Enterprise).
  </Accordion>

  <Accordion title="Do I need a cloud storage account to use VaultStream?">
    Yes. VaultStream sends your backups directly to a storage provider you already have (like Amazon S3, Dropbox, Google Drive, etc.). This ensures **Data Sovereignty**—your files are always in your hands, and VaultStream never stores them on its own servers.
  </Accordion>

  <Accordion title="What storage providers are supported?">
    VaultStream supports 19+ providers: Amazon S3, Backblaze B2, Wasabi, Cloudflare R2, DigitalOcean Spaces, Linode Object Storage, MinIO, Google Cloud Storage, Oracle Cloud, Azure Blob Storage, Storj, Dropbox, Google Drive, OneDrive, Box, SFTP, FTP, WebDAV, MEGA, and pCloud.
  </Accordion>
</AccordionGroup>

## Backups

<AccordionGroup>
  <Accordion title="What exactly gets backed up?">
    VaultStream backs up your store's essential assets:

    * **Themes:** Full Liquid (Shopify) or Stencil (BigCommerce) theme files.
    * **Media:** All product images, videos, and 3D models.
    * **Content:** All files uploaded to your store's "Files" (Shopify) or "WebDAV/Image Manager" (BigCommerce) sections.
  </Accordion>

  <Accordion title="Does VaultStream back up my orders or customers?">
    Not currently. VaultStream is a specialized **File & Asset** backup solution. We focus on protecting the heavy media and custom code that other apps often miss or overcharge for.
  </Accordion>

  <Accordion title="How often can I run backups?">
    Frequency depends on your plan and platform:

    * **Shopify:** Manual (Free/Starter) or Hourly/Daily/Weekly (Pro).
    * **BigCommerce:** Manual (Foundation) or Daily/Hourly (Stream Pro & Enterprise).
  </Accordion>

  <Accordion title="Will VaultStream ever delete my backup files?">
    No. VaultStream only writes to your storage provider. We have a strict "No-Delete" policy. You have full ownership and can manage your data retention directly within your cloud account.
  </Accordion>

  <Accordion title="Can I restore files from a backup?">
    Yes. VaultStream writes files in their original format, organized by date. You can restore them by re-uploading them to your admin or using your storage provider’s interface. *Pro tip: Developers love using our SFTP/S3 sync to pull production assets into local dev environments.*
  </Accordion>
</AccordionGroup>

## Billing & Security

<AccordionGroup>
  <Accordion title="How am I billed?">
    All billing is handled through your respective platform (**Shopify Admin** or **BigCommerce Billing**). Charges appear on your regular platform invoice for simplicity.
  </Accordion>

  <Accordion title="Is my storage provider credentials secure?">
    Absolutely. Your credentials are encrypted at rest using **AES-256 enterprise-grade encryption**. They are only decrypted at the moment of an optimization or backup request and are never logged in plain text.
  </Accordion>

  <Accordion title="What happens if I uninstall?">
    Your backups are yours to keep forever. Because the files live in **your** account (S3, Drive, etc.), they remain there even if you uninstall the app. You only lose the automated sync functionality.
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes. Both platforms offer a Free/Foundation tier for manual backups. For automated scheduling, we offer a trial period to let you experience the "set and forget" peace of mind.
  </Accordion>
</AccordionGroup>

<br />

<div class="glass-callout">
  ### Need Support?

  As a merchant-led studio, we know how critical your data is. Our team typically responds within one business day.
  [Contact Amethyst Support](mailto:support@amethystapps.com)
</div>

<br />

<div style={{ display: 'flex', flexDirection: 'column', gap: '12px' }}>
  <a href="/guides/vaultstream" class="btn-amethyst-install" style={{ width: 'fit-content' }}>
    View Setup Guide →
  </a>

  <a href="https://apps.shopify.com/partners/amethyst-apps" class="btn-amethyst-install" style={{ width: 'fit-content' }}>
    Start Your First Backup →
  </a>
</div>