> ## Documentation Index
> Fetch the complete documentation index at: https://amethystapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Store Sentry FAQ

Everything you need to know about Shopify security monitoring, audit logs, and auto-reverts.

# Frequently Asked Questions

Find answers to common questions about Store Sentry's monitoring capabilities, security features, and configuration.

***

## General

<AccordionGroup>
  <Accordion title="What is Store Sentry?">
    Store Sentry is a Shopify app that monitors your store for changes to products, collections, themes, and inventory levels. It creates a detailed audit trail of every modification—who made it, when it happened, what changed, and how risky it is.

    It provides real-time alerts via Email, Slack, or Teams, and can automatically revert unauthorized changes.
  </Accordion>

  <Accordion title="Who is Store Sentry for?">
    Store Sentry is designed for:

    * **Store Owners:** Wanting visibility into staff and app activity.
    * **Operations Managers:** Tracking changes for compliance and QA.
    * **Agencies:** Managing multiple client stores with high activity.
    * **High-Volume Brands:** Protecting against accidental bulk edits or unauthorized price drops.
  </Accordion>

  <Accordion title="Do I need any technical knowledge to use Store Sentry?">
    No. Store Sentry works entirely within the Shopify Admin. Installation is one-click, monitoring is automatic, and setup is handled via a simple settings dashboard. No coding or API management is required for core features.
  </Accordion>

  <Accordion title="Is there a free plan?">
    Yes. The **Free plan** includes full audit logging, analytics, CSV exports, staff leaderboards, watch rules, and bulk reverts. Paid plans are required for real-time high-severity alerts and third-party integrations like Slack and Microsoft Teams.
  </Accordion>
</AccordionGroup>

***

## Monitoring & Detection

<AccordionGroup>
  <Accordion title="What does Store Sentry actually monitor?">
    We track four main categories:

    * **Products:** Titles, descriptions, pricing, tags, status, and variants.
    * **Collections:** Sorting order, titles, and publication status.
    * **Themes:** Any creation, modification, or deletion (always High Severity).
    * **Inventory:** Quantity changes across all locations.
  </Accordion>

  <Accordion title="How quickly are changes detected?">
    Detection is **near real-time**. When a change is made in Shopify, a webhook is sent to Store Sentry immediately. The entire process—from the change occurring to the alert being sent—typically takes less than **5 seconds**.
  </Accordion>

  <Accordion title="Will Store Sentry slow down my store?">
    **No.** Store Sentry operates asynchronously. We receive data *after* the change has been saved in Shopify. There is no script installed on your storefront, so your customers' experience and PageSpeed scores remain unaffected.
  </Accordion>

  <Accordion title="Does Store Sentry monitor metafields?">
    Not currently. We focus on core Shopify fields. Metafield monitoring is on our development roadmap for a future release.
  </Accordion>
</AccordionGroup>

***

## Severity & Risk

<AccordionGroup>
  <Accordion title="How does Store Sentry determine severity levels?">
    * 🔴 **High Severity:** Theme changes, price drops > 50%, or inventory swings > 100 units.
    * 🟡 **Medium Severity:** Updates involving more than 3 fields simultaneously (suggests bulk editing).
    * 🟢 **Low Severity:** Routine single-field edits or tag updates.
  </Accordion>

  <Accordion title="Why are all theme changes marked as High severity?">
    Themes control your entire storefront's appearance and checkout scripts. A malicious or accidental change can break your site or compromise customer data, so we flag every theme event for immediate review.
  </Accordion>
</AccordionGroup>

***

## AI & Automation

<AccordionGroup>
  <Accordion title="What are AI batch summaries?">
    AI summaries use **GPT-4o-mini** to analyze a large "batch" of changes (e.g., a bulk edit of 50 products) and explain them in plain English. It highlights specific risks, such as "Staff member X updated 50 products, but 2 items had massive price drops."
  </Accordion>

  <Accordion title="What is the difference between a Watch Rule and a Change Policy?">
    * **Watch Rules:** Monitor *specific* resources or fields (e.g., "Watch the price of Product X") and can trigger **Auto-Reverts**.
    * **Change Policies:** Monitor *volume* thresholds (e.g., "Alert me if more than 50 products are changed in 5 minutes").
  </Accordion>

  <Accordion title="Which resource types support Auto-Revert?">
    Auto-revert is currently supported for **Products** and **Collections**.

    *Note: Themes and Inventory cannot be auto-reverted via Watch Rules due to technical complexity, though Inventory can be restored using Bulk Revert Jobs.*
  </Accordion>
</AccordionGroup>

***

## Audit Log & Data

<AccordionGroup>
  <Accordion title="How long is audit log data retained?">
    Your data is retained **indefinitely** as long as the app is installed. We do not purge historical logs, ensuring you have a permanent record for compliance and security audits.
  </Accordion>

  <Accordion title="Can I export my audit log?">
    Yes. You can download your entire history as a **CSV file** at any time. This includes IDs, timestamps, change summaries, and the staff member responsible.
  </Accordion>

  <Accordion title="Why do some changes show 'App' or 'System' as the source?">
    * **App:** The change was made by another third-party Shopify app (e.g., an inventory sync tool).
    * **System:** The change was triggered by Shopify’s internal platform updates or migrations.
  </Accordion>
</AccordionGroup>

***

## Security & Compliance

<AccordionGroup>
  <Accordion title="Is Store Sentry GDPR compliant?">
    Yes. We do not store sensitive customer PII (Personally Identifiable Information). We only track changes to your store's configuration, products, and themes.
  </Accordion>

  <Accordion title="What happens to my data if I uninstall?">
    Per Shopify's requirements, your data is flagged for deletion upon uninstallation. We recommend exporting your Audit Log to CSV before removing the app if you need to keep your historical records.
  </Accordion>
</AccordionGroup>

***

### Still have questions?

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  If you couldn't find the answer you were looking for, our engineering team is available to help.

  [Contact Support](mailto:support@gadget.dev) | [Request a Feature](mailto:support@gadget.dev?subject=Feature%20Request)
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