> ## Documentation Index
> Fetch the complete documentation index at: https://amethystapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipping Profile Automator FAQ

Everything you need to know about automating your Shopify shipping profiles.

<AccordionGroup>
  <Accordion title="How do shipping rules work?">
    Rules auto-assign products to shipping profiles based on conditions (product type, vendor, tag, price, etc.) using AND/OR logic.
  </Accordion>

  <Accordion title="What happens when multiple rules match a product?">
    Rules are evaluated in priority order (lowest number = highest priority). First match wins. You can reorder rules via drag-and-drop on the Rules page.
  </Accordion>

  <Accordion title="How often are products evaluated?">
    Evaluation happens in three ways: (1) **Instantly** via webhooks when products are created/updated, (2) **Daily** at 4:00 AM UTC via automatic sweep, and (3) **On-demand** via "Run Full Sweep" or "Run Now" per rule.
  </Accordion>

  <Accordion title="What are the available condition types?">
    You can use Title, Vendor, Product Type, Tag, SKU, and Price. Text fields support **Equals/Contains**; Price supports **Equals/Greater Than/Less Than**. Multiple conditions can use AND or OR logic.
  </Accordion>

  <Accordion title="How do I sync shipping profiles from Shopify?">
    Simply click **"Sync Profiles"** on the Dashboard to import your latest Shopify shipping settings.
  </Accordion>

  <Accordion title="What is Dry Run mode?">
    Dry Run evaluates all products against your rules but **doesn't move anything**. It logs results as "DryRun" so you can preview the changes before committing.
  </Accordion>

  <Accordion title="Are automation logs cleaned up automatically?">
    Yes, to keep things tidy, logs older than 30 days are deleted daily at 5:00 AM UTC.
  </Accordion>

  <Accordion title="What happens if a Shopify API call fails?">
    Operations are automatically retried. If an error persists, you can check the **Automation Logs** for specific details.
  </Accordion>

  <Accordion title="What can I do on the Free plan?">
    You can create rules, sync profiles, and run **Dry Run** sweeps to test your logic.
  </Accordion>

  <Accordion title="What does the $4.99/mo plan include?">
    It unlocks **Live shipping profile moves** via webhooks, the daily automated sweep, full sweeps, and the ability to run individual rules.
  </Accordion>

  <Accordion title="How do I subscribe?">
    Click **"Upgrade — \$4.99/mo"** on the Dashboard, then approve the charge on Shopify's secure billing page.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Navigate to **Shopify Admin → Settings → Billing → App subscriptions**. Your rules will stay intact, but profile moves will revert to dry run mode.
  </Accordion>

  <Accordion title="I just subscribed but still see the Free plan banner. What do I do?">
    The app checks billing status on page load—simply **refresh the page** and the banner will disappear.
  </Accordion>

  <Accordion title="Why wasn't my product moved to the correct shipping profile?">
    Check if the rule is enabled, conditions match the product exactly, and that the target profile ID is correct (try clicking "Sync Profiles"). Check **Automation Logs** for specific errors.
  </Accordion>

  <Accordion title="What do the different log results mean?">
    **Matched:** Rule met, product moved. **DryRun:** Rule met, but move was simulated. **NoMatch:** Product didn't meet conditions. **NoRules:** No enabled rules found. **Error:** API or system issue.
  </Accordion>

  <Accordion title="My profiles dropdown is empty when creating a rule. What do I do?">
    Click **"Sync Profiles"** on the Dashboard first, then return to the rule form to see your updated list.
  </Accordion>
</AccordionGroup>

<br />

<div class="glass-callout">
  ### Need Support?

  If you have specific questions about bulk syncing or custom shipping logic, our engineering team is ready to help.
  [Contact Amethyst Support](mailto:amethystapps@proton.me)
</div>

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<div style={{ display: 'flex', flexDirection: 'column', gap: '12px' }}>
  <a href="/guides/shipping-profile-automator" class="btn-amethyst-install" style={{ width: 'fit-content' }}>
    View Full Setup Guide →
  </a>

  <a href="https://apps.shopify.com/partners/amethyst-apps" class="btn-amethyst-install" style={{ width: 'fit-content' }}>
    Start Automating Your Shipping Now →
  </a>
</div>