> ## Documentation Index
> Fetch the complete documentation index at: https://amethystapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Amethyst Grid FAQ

Everything you need to know about Amethyst Grid affiliate mechanics, programmatic operations, and billing infrastructure.

## General

<AccordionGroup>
  <Accordion title="What is Amethyst Grid?" icon="shield-check" iconType="solid" color="#39FF14">
    Amethyst Grid is an affiliate marketing platform built for Shopify app owners and merchants. It lets you run a fully automated affiliate program — track clicks, manage partners, and pay out 20% recurring commissions via Stripe Connect.
  </Accordion>

  <Accordion title="Who is Amethyst Grid for?" icon="users" iconType="solid" color="#39FF14">
    It's for two types of users: Affiliates who want to earn commissions by referring Amethyst Apps to Shopify merchants, and Program Owners who want to run their own affiliate program.
  </Accordion>

  <Accordion title="Is there a free trial?" icon="circle-info" iconType="solid" color="#39FF14">
    The Affiliate plan is completely free to join. The Program Owner plan costs £10/month with no free trial, but you can cancel at any time.
  </Accordion>

  <Accordion title="What Shopify apps can I promote?" icon="shop" iconType="solid" color="#39FF14">
    You can promote any of the active Amethyst Apps listed in your dashboard, including Agent Ready, Index Pulse, IndexStream, Search Pulse, and more.
  </Accordion>
</AccordionGroup>

## Affiliates

<AccordionGroup>
  <Accordion title="How do I start earning commissions?" icon="rocket" iconType="solid" color="#39FF14">
    Sign up, choose the Affiliate plan, go to Amethyst Apps in your dashboard, select the apps you want to promote, and copy your unique tracking links to share.
  </Accordion>

  <Accordion title="How much can I earn?" icon="money-bill-trend-up" iconType="solid" color="#39FF14">
    You earn 20% of every monthly subscription you refer, recurring for as long as the merchant stays subscribed. There is no cap on earnings.
  </Accordion>

  <Accordion title="How are commissions tracked?" icon="chart-network" iconType="solid" color="#39FF14">
    Each affiliate gets a unique tracking link. When a merchant clicks your link and subscribes to an app, the commission is automatically attributed to your account.
  </Accordion>

  <Accordion title="Do I need a Stripe account to get paid?" icon="credit-card" iconType="solid" color="#39FF14">
    Yes. You must connect a Stripe account via Stripe Connect in your Partner Profile to receive payouts. This is a one-time setup.
  </Accordion>

  <Accordion title="How long does Stripe Connect onboarding take?" icon="clock" iconType="solid" color="#39FF14">
    Stripe Connect onboarding typically takes 5–10 minutes. You will need a valid bank account and some basic identity information.
  </Accordion>

  <Accordion title="What happens to my commissions if I haven't connected Stripe yet?" icon="hourglass-half" iconType="solid" color="#39FF14">
    Your commissions will accumulate and remain as Pending. They will be paid out on the next 1st-of-month payout run after you complete Stripe onboarding.
  </Accordion>
</AccordionGroup>

## Program Owners

<AccordionGroup>
  <Accordion title="How much does the Program Owner plan cost?" icon="tags" iconType="solid" color="#39FF14">
    £10/month, billed monthly via Stripe. Cancel any time.
  </Accordion>

  <Accordion title="Can I invite my own affiliates?" icon="user-plus" iconType="solid" color="#39FF14">
    Yes. From the Program Dashboard, go to Partners and click Invite Partner. Your invitees will receive an email with a link to join your program.
  </Accordion>

  <Accordion title="Can I see all clicks and commissions across my program?" icon="magnifying-glass" iconType="solid" color="#39FF14">
    Yes. The Program Dashboard gives you a full overview of all affiliate activity, clicks, commissions, and payout history across your entire program.
  </Accordion>

  <Accordion title="Can I set a custom commission rate?" icon="sliders" iconType="solid" color="#39FF14">
    Currently the commission rate is fixed at 20% for all Amethyst Apps affiliates. Custom rates are on our roadmap.
  </Accordion>

  <Accordion title="What happens if I cancel my subscription?" icon="circle-exclamation" iconType="solid" color="#39FF14">
    Your program will stay active until the end of the current billing period. After that, partner tracking links will stop generating new commissions.
  </Accordion>
</AccordionGroup>

## Payouts

<AccordionGroup>
  <Accordion title="When are payouts sent?" icon="calendar-days" iconType="solid" color="#39FF14">
    Payouts are processed automatically on the 1st of every month for all commissions with a Pending status.
  </Accordion>

  <Accordion title="What currency are payouts in?" icon="sterling-sign" iconType="solid" color="#39FF14">
    Payouts are made in the currency of your connected Stripe account, typically GBP or USD depending on your location.
  </Accordion>

  <Accordion title="Is there a minimum payout amount?" icon="gauge-high" iconType="solid" color="#39FF14">
    There is currently no minimum payout threshold. All pending commissions are paid on the 1st of each month.
  </Accordion>

  <Accordion title="Can I see my payout history?" icon="history" iconType="solid" color="#39FF14">
    Yes. Go to My Commissions in your dashboard to see a full history of paid and pending commissions with dates and amounts.
  </Accordion>

  <Accordion title="What if a payout fails?" icon="triangle-exclamation" iconType="solid" color="#39FF14">
    If a payout fails, it will remain as Pending and retry on the next scheduled payout run. Check your Stripe account is fully verified if you experience repeated failures.
  </Accordion>
</AccordionGroup>

## Account

<AccordionGroup>
  <Accordion title="Can I switch between plans?" icon="rotate" iconType="solid" color="#39FF14">
    Yes. Go to the user menu and click Change Plan at any time. Switching is instant.
  </Accordion>

  <Accordion title="Can I be both an Affiliate and a Program Owner?" icon="user-gear" iconType="solid" color="#39FF14">
    Yes. Choose the 'Both' plan to access both the affiliate dashboard and the program owner dashboard from one account.
  </Accordion>

  <Accordion title="How do I reset my password?" icon="key" iconType="solid" color="#39FF14">
    On the sign-in page, click 'Forgot password?' and follow the instructions sent to your email.
  </Accordion>

  <Accordion title="How do I delete my account?" icon="trash-can" iconType="solid" color="#39FF14">
    Email [support@amethystapps.com](mailto:support@amethystapps.com) with your request. We aim to process deletion requests within 5 business days.
  </Accordion>

  <Accordion title="Is my data secure?" icon="shield-lock" iconType="solid" color="#39FF14">
    Yes. All data is encrypted in transit and at rest. Passwords are hashed and never stored in plain text. Payment data is handled entirely by Stripe and never stored on our servers.
  </Accordion>
</AccordionGroup>

<br />

<div style={{ display: 'flex', flexDirection: 'column', gap: '12px' }}>
  <a href="https://partners.amethystapps.com/" class="btn-amethyst-install" style={{ width: 'fit-content' }}>
    Launch Amethyst Grid Portal →
  </a>
</div>

***

<Card title="Still need help?" icon="envelope" href="/guides/support">
  If you can't find what you're looking for, click here to contact our support team directly at [support@amethystapps.com](mailto:support@amethystapps.com).
</Card>